Consistent Training Means Consistent Care

In a majority of industries, it’s important to familiarize new hires with their surroundings and the work they will take on. That becomes even more important in health care where clinicians are expected to operate as a team to provide the best care for their patients.

They have to know what to do when a patient unexpectedly deteriorates; they need to know how to communicate with each other regardless of their specialty; and they have to know how to talk to patients who may not understand everything going on around them. While they learn how to do these things in their respective schools, it can be overwhelming and stressful to apply this knowledge for the first time, on real patients.

That’s why OSF HealthCare, through the clinical nursing orientation program at the Jump Trading Simulation & Education Center, eases new hires into the organization through a standardized process. New nurses learn about the health care system for one day, go through clinical orientation for another day and continue to receive support, knowledge and skills training for professional development through the nurse residency program. The goal is to help new clinicians grow and become well-rounded professionals.

Clinical and Residency Orientation

All new nurses come to either Jump or OSF HealthCare Saint Anthony Medical Center in Rockford for clinical orientation. They spend a portion of the day in in-seat learning and then apply the knowledge they have gained in several simulations.

This includes performing two mock code scenarios where they have to quickly respond to a patient in decline and escalate the chain of command in the process; they take part in communication simulations where they are expected to educate patients on treatment; and they also participate in situations where they work with other members of the clinical team to build the skills necessary for collaboration.

After the nurses go through these education basics, they are continually supported through the residency orientation program for the next six months. Nurses spend about four hours every month participating in in-seat and online education that covers everything from the culture of OSF HealthCare and therapeutic communication strategies to workplace violence and second victim trauma.

The blended curriculum of the residency program allows nurses to learn at their own pace using an online education format while the in-seat learning allows them to openly discuss what they have studied. It also ensures nurses don’t feel weighed down with the education being provided and instead experience an easy transition into their careers.

Feeling like Part of the Team

This standardized way of welcoming nurses to OSF HealthCare guarantees every nurse within the organization receives the same messaging and same quality of education regardless of whether they are employed by the hospital in Alton, Illinois or the hospital in Escanaba, Michigan.

It ensures they feel a part of the larger organization and gives them an understanding of what it means to be an OSF nurse. This consistent way of onboarding nurses results in consistent care across the Ministry.
Categories: Clinical Simulation, Clinicians, Collaboration, Communication, Culture of Safety, Curriculum, Education, Education, Interprofessional Education (IPE)